Return Due To Change Of Mind
YD Merchandise Trading will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of the item and are returned to us in original packaging, unused and in resalable condition.
Return shipping will be paid at the customers’ expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (YD Merchandise Trading) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
YD Merchandise Trading will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for the warranty claim, you can expect YD Merchandise Trading to process your warranty claim within 7 days.
Once a warranty claim is confirmed, you will receive the choice of:
- refund to your payment method
- a refund in store credit
- a replacement item sent to you (if the stock is available)